Do I need an appointment for an estimate?
Booking a time is the fastest way. Use the calendar on our homepage or call (847) 336-4551.
Is the estimate free?
Yes. Estimates are free and there's no obligation to have the work done here.
Can you give me a price over the phone?
We don't quote repairs over the phone, because what looks like a scuff can hide a broken bracket or a damaged sensor. A free in-person estimate gives you a real number.
Can I send photos first?
Yes. Email photos to
[email protected] and we'll follow up. The final estimate is written after we see the car.
Can I text you?
Where are you located?
425 N Green Bay Rd, Suite 2, Waukegan, IL 60085, on-site at Classic Kia & Toyota. Open Monday–Friday, 8 AM to 5 PM.
Do you speak Spanish?
Yes. Our staff speaks English and Spanish.
My insurance company wants me to go to their shop. Do I have to?
No. Your insurance company can recommend a shop, but in Illinois the choice is yours. Insurers sometimes tell customers they'll have out-of-pocket costs if they go somewhere else. We can't speak to your specific policy, so ask your agent to show you in writing what's covered. An insurer's recommended shop has agreed to the insurer's pricing and terms, so it saves the insurer money on what they owe you. Get a free estimate first so you know what a full factory repair includes. Then the choice is yours.
Which insurance companies do you work with?
Every carrier. We also have DRP partnerships with major insurers.
How does my deductible work?
Your deductible is the first part of the repair cost, and it's paid to us. Your insurance covers the rest after that. Anything the repair needs that your policy doesn't cover is also your responsibility.
What's a supplement?
An addition to your claim for damage found once the car is taken apart. It's normal on most collision repairs, and we handle the documentation with your insurer.
Can you help with a rental car?
Yes. We work with Enterprise and can set up your rental. Whether insurance pays for it depends on your policy's rental coverage.
My car isn't drivable. What do I do?
Call us at (847) 336-4551. We can recommend the tow companies we use.
Can I bring my own parts?
No. We don't install customer-supplied parts. We source every part ourselves so we can stand behind the repair.
Do you do restoration, full repaints or rust repair?
Not at this time. Unless a vehicle has great sentimental value, doing these properly usually costs more than it's worth, and rust repair can't be warrantied.
Do you replace windshields?
Yes. We handle windshield replacement and other auto glass, including camera recalibration when your vehicle requires it.
When do I pay?
The full amount you owe must be paid before the vehicle can be picked up. You can pay at drop-off or at pickup.
What forms of payment do you accept?
Cash, check and major credit cards. Financing is also available through Sunbit.
Do you offer financing?
Yes. Pay in 4 with Sunbit, with 0% interest plans for qualifying customers. It works a lot like Klarna, PayPal Pay Later or Affirm.
What does your limited lifetime warranty cover?
Our workmanship on the repair, for as long as you own the vehicle.